General Case Management Activities

VIP Case Managers perform a range of services within and across the broader need areas to assist clients and families in meeting identified recovery goals.

Perform cross-need case management support for client

• Research and describe relevant programs and organizations for client/caregiver needs and goals
• Remind client/caregiver of upcoming appointments
• Support transportation
• Accompany client/caregiver to relevant appointments and meetings
• Validate emotions and provide psychoeducation around trauma/traumatic responses
• Share information on behalf of client/caregiver with external systems
• Inform client/caregiver of system/program expectations
• Assess and plan for safety in accessing community services
• Advocate on behalf of client/caregiver