Violence Intervention Program Tools and Resources
Hospital-based violence intervention programs (HVIPs) provide community-focused case management to victims of violence. To promote recovery and healing after violence and trauma, HVIPs address recovery across a range of needs, including medical, mental health, criminal justice, and basic needs. The Violence Intervention Program (VIP) at CHOP uses rigorous research approaches to develop tools and resources that can be used to enhance implementation quality and inform program improvement activities.
In line with our mission of being youth-centered and family-led, we strive to create evidence-based tools and resources informed by the services provided to and the direct experiences shared by VIP clients and families. We make these tools available to support other HVIPs and youth-focused case management programs seeking to develop their program models, monitor or improve service quality, and/or enhance feedback and information sharing with young people and their families.
VIP Client Satisfaction Questionnaire
We conducted a client-centered quality improvement project to develop an HVIP specific tool that can be used to collect feedback from clients and caregivers regarding their satisfaction with our VIP services. This resulted in a 12-item HVIP Client Satisfaction Questionnaire (CSQ), with both a client and caregiver-proxy version. The HVIP CSQ provides a way to collect client-reported perspectives on satisfaction with program services to inform continued program improvement and refinement efforts. For more information about our development process, please visit: https://journals.sagepub.com/doi/10.1177/23743735251314622
Case Management Activity Maps
Describing and standardizing program practices is essential in supporting victim service program replication and growth. In order to enhance evidence-informed care, we developed Activity Maps that explicate the activities undertaken within a pediatric HVIP to provide case management services to young people and their families. These evidence-based maps were created as part of a formative evaluation of our pediatric HVIP, which used over 2,000 client encounter notes to create.
